Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. We also automatically collect certain information when you use our service.

Personal Information

• Email address and password
• Name and profile information
• Language preferences and learning goals
• Usage data and learning progress
• Payment and billing information (for paid subscriptions)
• Content you create, upload, or generate through the service

Automatically Collected Information

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and interaction data
• Cookies and similar tracking technologies
• Error logs and diagnostic information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Personalize your learning experience and adapt content to your needs
• Generate AI-powered flashcards, translations, and educational content
• Process payments and manage subscriptions
• Communicate with you about your account, service updates, and support requests
• Send you updates and marketing communications (with your consent)
• Analyze usage patterns to improve our service and develop new features
• Detect, prevent, and address technical issues, fraud, or security threats
• Comply with legal obligations and enforce our terms of service

3. AI and Machine Learning

AI Processing: FluencyKit uses artificial intelligence and machine learning technologies to generate personalized content and improve your learning experience. This includes:

• Processing your learning data, preferences, and progress to generate customized flashcards and content
• Using your input and interactions to train and improve our AI models (in anonymized and aggregated form)
• Sharing certain data with third-party AI service providers necessary to deliver our services

Third-Party AI Services: We may use third-party AI service providers (such as OpenAI, Anthropic, or similar services) to process your content and generate educational materials. When we do so:

• We share only the minimum necessary information required to provide the service
• These providers are contractually obligated to protect your data and use it only for the purpose of providing services to us
• Your data may be processed in accordance with the privacy policies of these third-party providers
• We do not allow third-party AI providers to use your data to train their general models without your explicit consent

AI Content Accuracy: Please note that AI-generated content may contain errors or inaccuracies. We are not responsible for the accuracy of AI-generated content, and you should verify important information independently.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes without your consent. However, we may share your information in the following circumstances:

• Service Providers: We share information with trusted service providers who assist in our operations, including hosting, payment processing, analytics, customer support, and AI service providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.
• Aggregated Data: We may share aggregated, anonymized data that cannot be used to identify you for research, analytics, or business purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure hosting infrastructure
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Data Breaches: In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. These technologies help us:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze how you use our service
• Provide personalized content and recommendations
• Detect and prevent fraud or abuse

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.

We may also use third-party analytics services (such as Google Analytics) that use cookies and similar technologies to collect and analyze information about your use of our service.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and personal information (subject to legal and operational requirements)
• Portability: Request export of your data in a portable, machine-readable format
• Opt-Out: Opt-out of marketing communications and certain data processing activities
• Restriction: Request restriction of processing of your personal information
• Objection: Object to certain types of data processing
• Withdraw Consent: Withdraw consent for processing based on consent (where applicable)

To exercise these rights, please contact us at privacy@fluencykit.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Note: Some information may be retained for legal, regulatory, or business purposes even after you request deletion, such as transaction records or information required to resolve disputes.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will delete or anonymize your data upon request or when your account is deactivated, subject to the following:

• We may retain certain information for legal, regulatory, or business purposes, such as transaction records, dispute resolution, or compliance with legal obligations
• Aggregated or anonymized data that cannot identify you may be retained indefinitely for analytics and service improvement
• Backup copies of data may be retained for a limited period after deletion for disaster recovery purposes
• Information shared with third-party AI providers may be subject to their retention policies

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by relevant data protection authorities
• Compliance with applicable data protection frameworks (such as GDPR, CCPA)
• Verification that third-party service providers maintain adequate data protection standards

By using our service, you consent to the transfer of your information to countries outside your country of residence, including the United States and other countries where our service providers operate.

10. Children's Privacy

Our service is not intended for children under 13 years of age (or under 16 in the European Union). We do not knowingly collect personal information from children under the applicable age limit.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@fluencykit.com. If we become aware that we have collected personal information from a child under the applicable age limit, we will take steps to delete that information promptly.

11. Third-Party Links and Services

Our service may contain links to third-party websites or services that are not owned or controlled by FluencyKit. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and share
• The right to delete your personal information
• The right to opt-out of the sale of your personal information (we do not sell your personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@fluencykit.com.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 7 above. Our legal basis for processing your personal information includes:

• Performance of a contract (providing our services to you)
• Legitimate interests (improving our services, security, fraud prevention)
• Consent (where you have provided explicit consent)
• Legal obligations (complying with applicable laws)

14. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice on our service (for material changes)

Your continued use of our service after any changes to this policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@fluencykit.com

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable privacy laws.